Agreement on the provision of services and conditions for the use of streaming cloud service “”.

This document explains the terms and conditions under which you may use our online and / or mobile services, website and software provided as part of or in connection with Services and features (collectively referred to as the “Services”). By accessing or using the Services and logging into the system, you electronically confirm (“sign”) that you agree to the following terms and conditions and that you have read, understood and fully agree with the legal obligations of the Terms of Service. This Agreement also applies to all visitors, users and others who have access to the Services (“Users”). reserves the right to amend this Agreement at any time. If the change is essential, we will let you know before it enters into force. If you do not agree with the terms of use, please delete your account before they take effect.


The following terms are used in these agreement:

WebSite” – the website

Service” – a set of a website, a Web service (identified by the unique URLs and, the mobile application and other tools for working with cloud streaming and other services.

Site Administration” – authorized employees for managing the site, acting on behalf of Semitako Oy, who organize and (or) process personal data, as well as determine the purposes of processing data, constituting personal data, actions (operations) performed with personal data.

“Personal data” – any information relating directly or indirectly to a specific or identifiable individual (subject of personal data).

Processing of personal data” – any action (operation) or a set of actions (operations) performed using automation tools or without using such tools with personal data, including collection, recording, systematization, accumulation, storage, clarification (update, change), extraction, use, transfer (distribution, provision, access), depersonalization, blocking, deletion, destruction of personal data.

“Confidentiality of personal data” is a requirement for the Site Administration or another person who has access to personal data to comply with the requirement to prevent their dissemination without the consent of the subject of personal data or other legal basis.

“Site User (hereinafter referred to as the User)” – an individual to whom the Client has provided a username and password to access the Service, or otherwise provided the opportunity to use the Service. All actions performed using the Client’s usernames and passwords are considered to have been performed by the Client. The service (represented by Semitako Oy, its employees and the Site Administration) is not responsible for the unauthorized use of the User’s registration data by third parties. The Client takes full responsibility to the Contractor for the actions of the Users, violation of the terms of the offer by the User is regarded as a violation of the terms of the offer (Terms of Service) directly by the Client.

Cookies” is a small piece of data sent by a web server and stored on the user’s computer, which the web client or web browser sends to the web server each time in an HTTP (S) request when trying to open the page of the relevant site.

”IP-address” is a unique network address of a host in a computer network built using the IP protocol.

“Personal Account” – a personal User’s section in the information base of the Service, which contains all the basic tools necessary to work with the Service, as well as information about the current state of the settlement account. Access to the Personal Account is provided after Clients’s (User’s) authorization (by entering a unique User name (username) and password, known only to the Client (User) and specified during registration in the Service infobase).

“Settlement account” – the Client’s virtual account in the personal account, displayed in the selected currency (by default, Euro) and representing a technical means of accounting for commitment between the Contractor and the Client.

Tariff plan” – a description of the Service, which is an integral part of the Agreement, and includes:

  • a description of the volume of services provided to the Client;
  • description of the functions of the Service available to the Client;
  • conditions and cost of their provision.

Tariffs are posted on the Site in the Tariffs section:

The current tariff plan is displayed in the Client’s Personal Account.


2.1. The Contractor provides to the Client access to the Service on the terms and within the period specified in this Agreement, and the Client shall pay for the rendered services within the terms established by the Agreement. When concluding this Agreement, the Client expresses unconditional agreement with the technical, system and other requirements for the selected tariff plan posted on the official website of the Contractor.

2.2. The Service provides the Client with the possibility of online video surveillance, storage of video content, viewing of the saved video content from cameras of mobile devices belonging to the Client using the application.

2.3. The Contractor is the copyright holder of the Service and retains all rights and powers in relation to the Service.


3.1. Any legal entity or individual has the right to agree to the terms of this offer by performing the following actions:

  • Register on the website or in the mobile application by specifying a unique username and password in a special form. For legal entities, after completing the registration process, you will need to enter additional data that fully identifies the person using special forms of the Personal Account.

Upon completion of the registration process, the Client gains access to the web interface of the Personal Account, which provides access to information belonging to the Client. The Client is responsible for ensuring the security of the username and password (usernames and passwords of the Users), as well as for everything that will be done on the website and / or in the mobile application under the username (s) and password (s) of the Client and / or User. The Client agrees that he/she is obliged to immediately notify the Contractor about any case of unauthorized (not authorized by the Client) access with the username and password of the Client and / or User and / or any security breach. The Client agrees that the Client and / or the User independently complete the work under their password at the end of each session of work with the Personal Account.

  • Accept the terms of the Agreement by clicking the “Register” button.
  • In case of choosing a paid tariff plan, deposit funds to the balance of the Settlement Account using an available payment method.

3.2. From the moment of performing the actions specified in clause 3.1, an agreement is concluded between the Client and the Contractor on the terms set forth in this Agreement.

3.3. By using the Service and accepting the Terms of this Agreement, the Client (User) confirms that:

  • has all the necessary powers to conclude this Agreement;
  • has reached the legal age to use the Service and to enter into an Agreement in accordance with Finnish law.

4.1. Prerequisites for using the Service:

4.1.1. Availability of access to the Internet on a smartphone / tablet when using the application, for the period of the User’s use of the Service.

4.1.2. Availability of an Internet connection with a bandwidth sufficient to transmit video traffic (in the case of streaming video) according to the selected tariff and the quality of the live video.

4.1.3. The presence of a device (computer, mobile or any other device) that allows access to the Service.

4.2. Service using guidelines:

4.2.1. To use the Service, the Client must register on the Website or in the mobile application.

4.2.2. When registering in the information base of the Service, a Personal Account and a Settlement Account are created for the Client.

4.2.3. The Client connects devices for organizing live streaming (smartphones, tablets, etc.) to the Service and selects a tariff plan.

4.3. The capabilities of the Service are determined in accordance with the tariff plan chosen by the Client. The composition of tariff plans is described in detail in the section “Tariff plans” at:

The Service provides an opportunity to add an unlimited number of devices to the Personal Account of the Client (User) with access to the functions of viewing live streaming from these devices and recordings in the cloud storage. The organization of streaming video, viewing and recording of video streams from all devices of the Client is possible only in accordance with the selected tariff plan.

4.4. The Client (User) shall use the Service solely for the purposes permitted by the Service and any applicable laws, regulations, generally accepted practice or guidelines in the respective jurisdiction.

4.5. The Contractor has the right to change the Service in order to improve its quality. The Client agrees that the web interface, other characteristics of the Service and its elements provided by the Contractor may change without prior notice.

4.6. The Client has the right to stop using the Service without prior notice of the Contractor.

4.7. The Client agrees that the Contractor has the right to amend both this Agreement and the software used to provide the Service.

4.8. The Client agrees that if access to the personal account is restricted, all data is stored in it for no more than 365 calendar days. After the specified period, the information will be lost without the possibility of recovery. This data does not imply the storage of an archive of the Client’s videos, which can be deleted after the expiration of the Client’s tariff plan. However, it means storing the archive of the Client’s video recordings in the amount provided for in the “Free tariff plan” (if available) in descending order of the date the recordings were created – that is video recordings of live streaming with later dates of creation will be saved for no more than 365 calendar days.

4.9. The Service may contain advertisements. The order, form and volume of advertising placed by the Contractor in the information base of the Service may change without prior notice to the Client, the latter agrees to receive advertising information and surveys from the Contractor in any form when using the Service. The client has the right to refuse to receive advertising messages by sending a written notice of withdrawal of consent to email address:


5.1. The Contractor shall:

5.1.1. Provide the Client with access to the Service on the terms specified in the Agreement.

5.1.2. To respond to the User’s requests to the technical support service within 24 hours, if the Client is connected to a paid tariff plan (a tariff that assumes payment for services for a certain period), in other cases – within 48 hours. Applications are sent to the email address:

5.1.3. Notify the Client about changes in the operation of the Service, about changes in the tariff plan, as well as about the appearance of new services and products of th